I was able to place an order for something that is not available?

Sometimes, tech sucks and the website platform glitches even on the best of us :’) In the event, the website oversells an item, or if it was a mistake on our part by accidentally listing more stock than we actually have, we will reach out to you ASAP to resolve this.

My order is wrong / the product I got is defective.

Please reach out to us asap at halppp@themeatbar.co with details like your order number, and photos. We will get back to you asap with a replacement / refund. 

Human error is sometimes inevitable, but we take full responsibility and want to make things right again.

My tracking status indicates “delivered”, but I did not receive my order.

Please reach out to us asap at halppp@themeatbar.co and we will try our best to contact DHL and see what information we can pull out to hopefully track down your parcel.

However, in the event that the parcel was lost by an Airbnb host, or the hotel front desk, or was a result of the customer’s mistake with indicating a wrong / incomplete mailing address, we will not be liable for this loss. 

Cancellations, Exchanges, Refunds

We do not allow order cancellations and exchanges.

If you have a problem with your order, please reach out to us asap at halppp@themeatbar.co with details like your order number, and photos. We will get back to you asap to understand the situation. Refunds / replacements will be on a case by case basis.