How much is delivery?
Delivery is a flat rate of rm7 (inland Malaysia) and rm14 (east Malaysia) for orders under rm180, and free for all orders above rm180.

 

Can I still order through Whatsapp and IG dms like before?
Nope! We have phased out taking orders from multiple platforms because it was getting increasingly confusing and messy for us. With this website, everything is consolidated in one place, and we have much less chances of making mistakes with your orders!

 

Are you delivering to Singapore addresses?
Not at the moment! Having just taken over TMB from Mei, we are still learning the ropes from scratch, and intentionally keeping production levels modest to just be doubly sure that we can consistently maintain and keep up with Mei’s quality standards.

As much as we know how missed we are in SG, we believe that this is a necessary step and cannot be rushed. But rest assured that we ARE planning to come back to SG with a bang! Good things come to those who wait!

 

I will be visiting Malaysia soon, can you deliver to my hotel / Airbnb?
Yes, we can send a parcel to your hotel but we do require you to check with your hotel beforehand if they are able to accept and hold your parcel for you. Some hotels are perfectly happy to assist with that, others not quite. So do check with them first if they can do that, as we will not be liable for parcels that hotels reject or misplace.

For Airbnbs with nobody to receive parcels, we are unfortunately not able to do anything about it.. We will not be liable for parcels that are not received / are rejected or misplaced by Airbnb hosts.

Do also place your order at least 7 days in advance, this will give us adequate time to prep for such a time sensitive order.


I am from overseas, and I'm sending my parcel to my friend/relative's place in Malaysia, do I put my phone number when checking out? 
Please provide a local malaysian phone number as much as possible, so this would be your friend/relative's phone number. This number is for the delivery drivers to call, should they get lost and are unable to find the delivery address. They are not able to call overseas numbers, so just to facilitate delivery, please provide a malaysian number that they can call!

My dog has specific dietary needs, are your treats suitable?
We do have quite a wide range of products on our list, some might be suitable and some not. We definitely don't want any pets to be eating something not suitable, so do drop us a msg at halppp@themeatbar.co to ask and clarify, our in-house canine and feline nutritionist will be able to assist!

 

Out Of Stock Items
Why is the item I want, out of stock / not available?
As much as we try to have enough for everyone, we are limited by raw material availability (eg every bull only has 1 pizzle; ostriches don't lay eggs all year round) and we are also limited by the capacity of our freeze dryers.

Sometimes, we are forced to throw out batches of treats that do not pass our quality control requirements, and other times our machines throw tantrums and need to be serviced. As a small business, we work very hard to ensure that quantity will never be a priority over quality. Please bear with us if certain items sell out too fast and are not available!

You may also drop us a msg to enquire about specific items and we can let you know if they will be made available soon!

I was able to place an order for something that is not available?
Sometimes, tech sucks and the website platform glitches even on the best of us :’) In the event, the website oversells an item, or if it was a mistake on our part by accidentally listing more stock than we actually have, we will reach out to you ASAP to resolve this.

 

My order is wrong / the product I got is defective.
Please reach out to us asap at halppp@themeatbar.co with details like your order number, and photos. We will get back to you asap with a replacement / refund. 

Human error is sometimes inevitable, but we take full responsibility and want to make things right again.

 

My tracking status indicates “delivered”, but I did not receive my order.
Please reach out to us asap at halppp@themeatbar.co and we will try our best to contact DHL and see what information we can pull out to hopefully track down your parcel.

However, in the event that the parcel was lost by an Airbnb host, or the hotel front desk, or was a result of the customer’s mistake with indicating a wrong / incomplete mailing address, we will not be liable for this loss.

 

Cancellations, Exchanges, Refunds
We do not allow order cancellations and exchanges.

If you have a problem with your order, please reach out to us asap at halppp@themeatbar.co with details like your order number, and photos. We will get back to you asap to understand the situation. Refunds / replacements will be on a case by case basis.

I am interested in carrying TMB products in my shop / at my event. 
TMB has always been grounded by values held dear to our hearts. If you share the vision of pushing for higher standards in animal welfare, please drop us a msg at homies@themeatbar.co, we are more than happy to chat over coffee!